Privacy Policy

Last updated: 24 March 2026

1. About this Privacy Policy

This Privacy Policy explains how Lincolnshire Security Systems, a trading style of Gateway of Technology Ltd (“we”, “us”, or “our”), collects, uses, stores and protects your personal data.

It applies to personal data collected through:

  • our website
  • contact forms
  • email correspondence
  • telephone calls
  • site visits
  • quotations and enquiries
  • installation, servicing and maintenance appointments
  • any other direct contact with us

Lincolnshire Security Systems is a trading style of Gateway of Technology Ltd. Where this Privacy Policy refers to Lincolnshire Security Systems, we, us or our, it means Gateway of Technology Ltd acting through the Lincolnshire Security Systems brand.

2. Who We Are

Lincolnshire Security Systems
A trading style of Gateway of Technology Ltd

Address:
3 Ravens View
Witham St. Hughs
Lincoln
LN6 9JE
United Kingdom

If you contact us about this Privacy Policy or your data, you can do so using the contact details published on our website.

3. What Personal Data We Collect

We may collect and process personal data including:

  • your name
  • business name
  • home or business address
  • email address
  • telephone number
  • billing details
  • details about your enquiry
  • information about your property or premises where relevant to the services we provide
  • records of correspondence, calls, appointments and site visits
  • details of services you have requested or purchased
  • technical information submitted through our website, such as IP address, browser type and pages visited

Where relevant to the services we provide, we may also collect information about the layout of a property, security requirements, existing systems, or access arrangements.

4. How We Collect Your Data

We collect personal data when you:

  • fill in a form on our website
  • contact us by phone, email or post
  • request a survey, quotation or callback
  • engage us to install, repair, service or maintain a system
  • subscribe to marketing communications
  • interact with our website

We may also receive information from you during in-person meetings, property visits, maintenance appointments, or other service-related contact.

5. How We Use Your Personal Data

We may use your personal data to:

  • respond to your enquiry
  • provide quotations
  • arrange surveys, installations, servicing, repairs and maintenance
  • supply products and services
  • manage customer accounts and records
  • process payments and billing
  • communicate with you about appointments, works or support
  • improve our website, services and customer experience
  • maintain internal records
  • comply with legal, regulatory or insurance-related obligations
  • send marketing communications where we are permitted to do so

6. Lawful Basis for Processing

We process personal data only where we have a lawful basis for doing so. These may include:

  • Contract – where processing is necessary to provide services to you or take steps before entering into a contract
  • Legitimate interests – where processing is necessary for the operation, improvement and protection of our business, services and website
  • Legal obligation – where we are required to process personal data to comply with legal or regulatory obligations
  • Consent – where you have given us permission, for example in relation to certain marketing communications

7. Marketing Communications

We may send you information about our services, offers, updates or related content where permitted by law.

You can opt out of marketing communications at any time by:

  • clicking the unsubscribe link in an email, where available
  • contacting us directly and asking to be removed from marketing communications

Opting out of marketing does not affect service-related communications, such as appointment confirmations, invoices, safety information or essential updates relating to services you have requested.

8. Sharing Your Personal Data

We do not sell your personal data.

We may share personal data where necessary with trusted third parties, including:

  • employees, contractors and engineers
  • software or IT providers
  • payment processors
  • accountants, insurers, legal or professional advisers
  • suppliers or manufacturers where relevant to the services we provide
  • third-party service providers who support our business operations
  • regulatory bodies, law enforcement, courts or other authorities where required by law

We only share personal data where it is necessary and appropriate to do so.

9. Cookies and Website Usage

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the site, and help us improve performance.

Cookies may collect information such as:

  • browser type
  • device type
  • IP address
  • pages viewed
  • time spent on the website
  • referring website addresses

You can manage cookie settings through your browser. Disabling cookies may affect how parts of the website function.

For more information, please refer to our Cookie Policy if one is available on our website.

10. Keeping Your Data Secure

We take reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, disclosure, loss or destruction.

These measures may include:

  • restricted access to systems and records
  • password protection
  • secure software and devices
  • staff awareness and internal procedures
  • appropriate storage and handling of records

While we take security seriously, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

11. How Long We Keep Your Data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

  • responding to enquiries
  • providing services
  • maintaining business and financial records
  • complying with legal, tax, insurance and regulatory requirements
  • resolving disputes or enforcing agreements

Retention periods may vary depending on the type of information and the reason we hold it.

12. Your Rights

Depending on your circumstances, you may have the right to:

  • request access to the personal data we hold about you
  • request correction of inaccurate or incomplete data
  • request erasure of your personal data in certain circumstances
  • request restriction of processing
  • object to certain types of processing
  • request transfer of your personal data where applicable
  • withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details on our website.

We may need to verify your identity before responding to your request.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those external websites.

If you visit any third-party site, you should read its own privacy policy before providing personal data.

14. Children’s Data

Our services are generally intended for adults, homeowners, landlords and businesses. We do not knowingly collect personal data from children unless it is provided by a parent, guardian or other authorised adult in connection with our services.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we handle personal data.

Any updates will be posted on our website, and the latest version will apply from the date shown at the top of this page.

16. Contacting Us

If you have any questions about this Privacy Policy or how we use your personal data, please contact:

Lincolnshire Security Systems
A trading style of Gateway of Technology Ltd
3 Ravens View
Witham St. Hughs
Lincoln
LN6 9JE
United Kingdom