General Terms & Conditions

Last Updated: 24 March 2026

1. About These Terms

These Terms & Conditions apply to the supply of services and products by Lincolnshire Security Systems, a trading style of Gateway of Technology Ltd (“Lincolnshire Security Systems”, “we”, “our”, or “us”).

These terms set out the basis on which we provide services including, but not limited to:

CCTV systems
intruder alarms
access control systems
system servicing and maintenance
repairs and fault finding
monitoring-related support where applicable
associated equipment, software and accessories

By accepting a quotation, instructing us to begin work, paying a deposit, or allowing installation work to begin, you agree to these Terms & Conditions.

2. Business Details

Lincolnshire Security Systems is a trading style of Gateway of Technology Ltd.

Registered / trading address:
3 Ravens View
Witham St. Hughs
Lincoln
LN6 9JE
United Kingdom

Where these Terms & Conditions refer to “Lincolnshire Security Systems”, this means Gateway of Technology Ltd trading as Lincolnshire Security Systems.

3. Quotations and Orders

3.1 Quotations

All quotations are subject to acceptance and may be withdrawn or amended before an order is confirmed.

3.2 Acceptance

An order is accepted when:

you confirm acceptance of our quotation in writing or by email
you ask us to proceed with the work
you pay a deposit
or installation, servicing, repair or any other work begins

3.3 Scope of work

Our quotation will set out the products and services to be supplied. Any additional works, changes, upgrades, site-specific requirements or customer-requested variations may result in additional charges.

3.4 Surveys

Where required, we may carry out a site survey before confirming the final scope of works. If the survey reveals additional requirements, we reserve the right to revise the quotation accordingly.

4. Services We Provide

We provide security-related products and services for domestic and commercial customers, including installation, maintenance, upgrades, repairs and support.

We will use reasonable skill and care in supplying our services. However, all systems are subject to site conditions, building construction, available power, internet connectivity, third-party infrastructure and customer use.

Unless expressly agreed in writing, we do not guarantee that any system will:

prevent all theft, intrusion, trespass or criminal activity
operate without interruption at all times
be compatible with every third-party product or service
continue to perform where the customer alters the premises, internet connection, network, electrical supply or physical layout after installation

5. Customer Responsibilities

You agree to:

provide accurate information about the property, site and requirements
give us safe and reasonable access to the premises at agreed times
ensure there is a suitable electricity supply, internet connection and any other required infrastructure where relevant
obtain any permissions, consents or approvals needed before work begins, including landlord consent where applicable
keep the equipment in good condition after installation
use the system in accordance with our instructions and any manufacturer guidance
promptly tell us about any faults, changes or suspected misuse

You must not:

tamper with, alter or interfere with installed equipment unless authorised by us
allow unauthorised persons to modify the system
use the system for any unlawful purpose

6. Access to Premises

6.1 Access

You must allow us reasonable access to the premises to carry out surveys, installation, maintenance, repairs, upgrades, removals or other agreed work.

6.2 Delays caused by lack of access

If we are unable to access the site at an agreed time, or the site is not ready for the work, we reserve the right to charge for wasted visits, delay, additional labour, reattendance or associated costs.

6.3 Safe working environment

You must provide a safe working environment for our staff, contractors and agents. We may refuse to carry out work where we believe the environment is unsafe.

7. Installation

7.1 Reasonable skill and care

We will install systems using reasonable skill and care and in line with the agreed quotation.

7.2 Minor changes

We may make minor changes to the installation layout, equipment positioning, cabling routes or product specification where reasonably necessary to complete the installation safely and effectively.

7.3 Third-party products

Where products, software, apps, routers, networking equipment, monitoring platforms or third-party services are involved, their operation may depend on third-party availability and support. We are not responsible for failures caused by third-party services outside our control.

7.4 Completion

Installation is deemed complete when the system has been fitted and commissioned to a reasonable operational standard, even if minor snagging, app setup, customer training or cosmetic finishing remains to be completed.

8. Equipment

8.1 Ownership

Equipment supplied remains our property until paid for in full.

8.2 Risk

Responsibility for equipment passes to you on delivery or installation, whichever happens first, unless otherwise agreed in writing.

8.3 Customer-supplied equipment

If you ask us to install, connect, repair or integrate equipment not supplied by us, we do not guarantee compatibility, performance or reliability.

8.4 Manufacturer warranties

Where applicable, equipment may benefit from a manufacturer warranty. Such warranties are subject to the manufacturer’s own terms and conditions.

9. Maintenance and Support

9.1 Ongoing support

Where you have purchased a maintenance plan, servicing agreement or support package, we will provide the level of support included within that agreement.

9.2 Chargeable work

Unless covered by a maintenance agreement or otherwise agreed in writing, maintenance visits, repairs, fault finding, replacement parts, reprogramming, recommissioning and customer training may be chargeable.

9.3 Faults outside our control

We are not responsible for faults caused by:

loss of mains power
poor or failed internet connection
third-party network outages
accidental damage
misuse
vandalism
environmental conditions
customer alterations
third-party interference

9.4 Out-of-hours support

Out-of-hours callouts, emergency attendance and support outside normal working hours may be charged at our current rates unless otherwise agreed in writing.

10. Charges and Payment

10.1 Pricing

All prices are exclusive of VAT unless stated otherwise.

10.2 Deposits

We may require a deposit before ordering equipment, booking installation or beginning work.

10.3 Payment terms

Unless otherwise agreed in writing, invoices are payable within 7 days of the invoice date.

10.4 Late payment

If payment is not made when due, we reserve the right to:

charge interest on overdue sums
suspend further work or support
withhold system handover details, codes, paperwork or documentation where lawful
recover reasonable costs incurred in collecting payment

10.5 Additional work

Any work outside the agreed scope, including customer-requested changes, unexpected site complications, additional equipment, extra labour or return visits, will be charged in addition to the original quotation.

10.6 Failed appointments

We reserve the right to charge for missed appointments, failed access visits or aborted works where the cause is outside our control.

11. Cancellations

11.1 Before work starts

If you cancel after accepting a quotation but before work begins, we may charge for:

time already spent
surveys
administration
special-order items
non-returnable equipment
any costs already incurred

11.2 After work starts

If you cancel after work has started, you must pay for all work completed, materials ordered, equipment supplied and any other costs reasonably incurred up to the cancellation date.

11.3 Bespoke or made-to-order items

Deposits and payments for bespoke, special-order or non-returnable items may be non-refundable.

11.4 Consumer cancellation rights

Where you are a consumer and the contract is made at a distance or off-premises, you may have statutory cancellation rights. These rights may be lost or reduced once services begin, particularly where you ask us to start work within the cancellation period.

12. Maintenance Agreement Terms

Where you enter into a maintenance or servicing agreement with us:

12.1 Term

The agreement will continue for the agreed initial period and then renew in line with the terms set out in your quotation or service agreement unless cancelled in accordance with those terms.

12.2 Exclusions

Routine maintenance agreements do not usually include replacement parts, major repairs, accidental damage, vandalism, misuse, network issues, power failures or upgrades unless expressly stated.

12.3 Access for maintenance

You must allow us reasonable access to carry out scheduled maintenance visits.

12.4 Missed visits

If a scheduled maintenance visit cannot go ahead because access is not available, we may charge for the missed appointment or rearranged visit.

13. Monitoring, App Access and Remote Services

Where systems include app access, notifications, remote viewing, cloud storage, monitoring or remote diagnostics:

these services may depend on internet availability, mobile coverage, third-party servers, apps or software platforms
we do not guarantee uninterrupted availability
we are not liable for losses caused by outages or failures in third-party services
you are responsible for maintaining passwords, user credentials, broadband service and device compatibility

14. Liability

14.1 No exclusion for death or personal injury

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded.

14.2 Indirect loss

We are not liable for any indirect, incidental, special or consequential loss, including:

loss of profit
loss of revenue
loss of business
loss of contracts
loss of goodwill
loss of anticipated savings
loss of data or footage

14.3 Security systems are a deterrent, not a guarantee

You acknowledge that security systems reduce risk but do not eliminate it. We do not guarantee that installation of CCTV, alarms or access control will prevent all incidents or losses.

14.4 Liability cap

To the fullest extent permitted by law, our total liability arising from any one claim or series of related claims shall not exceed the total amount paid by you for the relevant services or equipment giving rise to the claim.

15. Delays and Events Outside Our Control

We are not responsible for delay or failure to perform our obligations where caused by circumstances outside our reasonable control, including:

extreme weather
shortages of materials
supply chain disruption
power outages
internet or telecom failures
acts of God
labour disputes
illness
transport delays
third-party contractor delay
government action or restrictions

In such cases, we may extend timescales by a reasonable period.

16. Intellectual Property

All content on our website, including text, branding, logos, graphics and images, belongs to or is licensed to us unless otherwise stated.

You may not reproduce, copy, distribute or use our content without our prior written permission, other than for your own personal and non-commercial use.

17. Website Disclaimer

This website provides general information about Lincolnshire Security Systems and the services we offer.

While we take reasonable care to ensure the information on our website is accurate and up to date, we do not guarantee that it is complete, current or free from errors. We reserve the right to amend, remove or update content without notice.

Use of our website and reliance on any information on it is at your own risk.

18. Privacy and Data Protection

We are committed to protecting your privacy and handling personal data responsibly.

Lincolnshire Security Systems is a trading style of Gateway of Technology Ltd, which is the legal entity responsible for processing personal data in connection with the business.

Please refer to our Privacy Policy for full details of how we collect, use and store personal information.

19. Notices

Any notice under these Terms & Conditions should be given in writing by email or post to the contact details we provide.

20. Changes to These Terms

We reserve the right to update these Terms & Conditions from time to time. The latest version will be made available on our website or on request.

21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.